Add a chat bubble to your website

Website chat puts a small bubble on your site. Messages land in the Inbox, and your replies reach the visitor straight away.

Set it up

1. Open the Inbox.
2. Use the Saved replies and website chat button beside the Inbox title, and choose Website chat.
3. Write a Greeting. It's the first thing visitors read.
4. Write an Away message. It shows when nobody has replied after two minutes.
5. Pick a Colour, and choose whether to Ask visitors for their name, email and phone. You need at least an email or a phone number so you can reach them.
6. Turn on Show the chat bubble on your website, and save.

Put it on your website

1. Under Add it to your website, choose Copy code.
2. Paste it just before </body> on every page.
3. Choose Try it to test it.

If you're not sure where that goes, send the code to whoever looks after your website.

What happens with a chat

Visitors are matched to a contact by their email or phone number, or added as a new one. You reply from the Inbox like any other message.